"The short term flexibility of outsourcing
with long-term security of an owned operation"
Building on its reputation as an innovative supplier of contact
centre solutions, D-BOT utilises our demonstrably strong operational
capability and proven infrastructure to remove the pain and grief
of getting a new operation up and running. You then retain the right
to take ownership of that operation at any given point.
D-BOT provides clients with a transitional approach, blending elements
of hosting and outsourcing. Throughout a D-BOT project, infrastructure
is provided and serviced by means of our tried and tested hosting
model. Overlaying this, our sister company, Direct Dialogue Limited
(DDL) takes responsibility for recruitment, training and service
delivery until such time you wish to take ownership of the operation.
When the time is right, DDL transfers staff (Customer Advisors,
Team Leaders) to the client in their own discrete area of the hosted
facility.
The benefits of D-BOT are as follows:
- Removes the pain & grief of setting up a new operation
- Speed to market and flexibility
- Keeps options open
- Preserves the investment made in people - expertise, experience,
local knowledge
- Preserves the investment made in the location - no need to
relocate to bring operation in-house
- Preserves the investment made in the operation and process
- a long term solution to a short term problem
Service Briefings
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