be in business within weeks
For organisations running medium to large sized operations centres
(contact centre, back office or otherwise), the ability to react
quickly to change, whilst maintaining flexibility and mitigating
risk is important to their long-term growth and success. Traditional
solutions comprising leases, environment and fit out costs are
not well placed to meet the modern day demands of business.
This ‘Occupier Solution’ provides space and managed
infrastructure on an operational contract. Contract lengths are
typically 1-7 years, free of capital investment (so that you can
employ this in more desirable areas) and backed up by service
level agreements. Occupying a unique position in the market, we
have built an enviable reputation amongst a predominantly blue
chip client base as an innovative provider of flexible, hosted
capacity.
In particular, people come to us in order to achieve:
- Speed to market
- Flexibility - including contract term, location, technology
and capacity
- Delivery of infrastructure to guaranteed levels of responsiveness,
quality, availability etc.
- Risk mitigation surrounding implementation, capital expenditure,
capacity requirements and location
The Methodology
Our team of dedicated, enthusiastic professionals work to understand
your challenges and deliver the following components with the objective
of ensuring a timely, cost effective and flexible solution:
Assessment
We work with you to determine exactly what you need, when you
need it. Then we work out the most suitable options. This could
range from a new build to using capacity at one of our "ready made" centres
located around the UK .
Acquisition
If a new facility is required we will take away the property management
headache. We can acquire or build a facility to your own agreed
specifications. There is no long-term lease commitment and no capital
sign-off.
Implementation
Once acquired we will "fit-out" the facility with high quality
services and technology, including all the common areas, offices,
workstations, desks, and deliver it "ready-to-go".
Delivery
We will make sure that it works with a view of ensuring that everything
is available and live on the day agreed in the contract. But it
doesn't stop there, our dedicated support staff will work with
you with the intention of ensuring that you receive high quality
service throughout the length of the contract, allowing you to
concentrate on what is important - running your business.
Management and support
We have a team of professional support engineers and Facilities
Management staff available 24/7 that aim to ensure the continuous
running of the facility with minimum downtime.
We deliver a responsive and timely "turn-key" contact centre solution
to meet your capacity planning needs.
Service Briefings
|
