| Outsourcing is often a last resort
and may not be a particularly desirable option. However, the approach
offered by our sister company Direct Dialogue (DDL) could be the
perfect solution.
DDL can augment your existing contact centre's capabilities in
terms of resources, skills and expertise to deliver tailored revenue-enhancing
campaigns, based on data provided by you and/or affinity partners.
Research has shown that it costs between five and nine times more
to win a new customer than it does to keep an existing one. Based
on this research, a small increase in retention - 5% - could yield
a profit increase of 20-125% (Marston, M, August 2003, Director
Magazine)
DDL can provide an augmentation solution that can lever an existing
customer base with the objective of obtaining significantly increased
levels of additional business.
DDL is equally well placed to address your inbound call handling
requirements, be they sales- or service-related, and is able to
provide blended solutions where appropriate.
As an FSA regulated company, DDL is particularly well suited to
the Financial Service industry.
And, as with our D-BOT
solution, there is always the opportunity to transfer the ownership
of the operation.
Service Briefings
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