John Henniker-Gotley - Managing
Director
John co-founded Port@l to provide a unique
solution to infrastructure capacity problems. Frustrated with
the inherent shortcomings of in-house and outsourced models,
John has been instrumental in establishing the hosted contact
centre business model in the UK . From his international experience
with Sitel, he has led Port@l to its No1
position in this market. The Company now operates 1,500+ workstations
in prime locations around the UK and hosting has become a
'must have' component of call centre delivery for businesses
seeking adaptive models.
Carlton Hide, Director - Client
Relationships
Carlton graduated from Cambridge , with a degree in Engineering
in 1985. He then spent 12 successful years as an Officer in
the Royal Navy, gaining his MA in Engineering and seeing active
service in both the Falklands and the Middle East. After leaving
the Navy he became Regional General Manager at a publishing
company before entering the call centre market in 1997 with
Sitel.
At Sitel Carlton specialised in developing their Public Sector
expertise before taking a wider brief and greater responsibilities
for business development. After 3 years he left to take a
role as Sales & Marketing Director in a City based company
specialising in shareholder communications, successfully breaking
them into the Financial Services sector before the opportunity
arose to join Port@l in 2001. The innovation,
expertise, and quality of Port@l's individuals
and their ability to work together as a client focused team
made an extremely compelling argument; one that still persists
to this day.
Carlton joined as Sales Director for Port@l's
hosting proposition before being invited to take responsibility
for marketing too. Today he has responsibility for business
development across Port@l's entire portfolio
of solutions including build-to-order, hosting, Home Sourcing
and Operate & Transfer models.
Carlton, who is also a member of CoreNet, adopts an open, consultative and relationship-based
approach with clients and can be reached on +44 (0)7810 556684.
Sean Guilliam - Managing Director - Direct Dialogue Ltd
Sean is an operations professional with over 20 years' experience
in the Financial Services sector. Prior to working for Direct
Dialogue Sean was Operations Director at the Royal Bank of
Scotland with responsibility for four contact centres, 1100
seats, and the servicing and sales of Lombard Direct, Direct
Line Financial Services, Churchill and Mint brands.
Prior to joining Lombard Direct, Sean fulfilled the role
as quality manager for Rover Finance where he developed Quality
Management techniques within the financial service operation.
Ian Angus, Director - Information Technology
Ian is an IT Professional with over twenty-five years experience
of directing business through major transformation and integration
programmes. His experience includes infrastructure management
and development, telecommunications, application development
and data centre operations.
Prior to joining Port@l, Ian worked for
the international courier company FedEx. Based from the Netherlands
as EMEA Business Unit IT Manager he worked for three years
in a diverse multi-cultural environment providing transitional
IT consultancy, and completed several complex European and
multi-site projects. He then moved on into Glasgow heading
up and completing the relocation and implementation of a multi-lingual
Call Centre SAP CRM project along with a large European Telecommunications
requirement.
Ian started his career with Port@l in 2004
bringing a breadth of managerial and project experience, and
has responsibility for all new and existing client IT &
Telephony services. For technical or any further information
on any of the Port@l portfolio of products
and solutions, Ian can be contacted on +44 (0)7917 179712.
Derek Clogg - Facilities Operations & Projects
Director
Derek initially spent 8 years (1986 -1994) within the insurance
broking industry, maintaining and brokering commercial property
and business insurance across a wide portfolio of clients.
In 1995 however he joined Diamond Cable Communications (UK)
Ltd, a rapidly expanding regional cable TV operator, as their
Insurance & Property Manager. In 1997 Derek secured the
post of Commercial Manager, responsible for the company's
facilities, fleet, insurance, purchasing and stores operations.
In 1999 Diamond Cable was acquired by NTL, and Derek undertook
the role of Regional Facilities Operations Manager for some
64 properties across the East/West Midlands area.
In July 2001 Derek chose to accept the opportunity to Join
Port@l as Facilities Director and take responsibility for
FM delivery across their existing UK portfolio and any future
developments. Today he also has responsibility for all project
delivery, for all existing and future clients.
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