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Information Centre - White Papers

	Customer Relationship Management (PDF)		Customer Service within Call Centres (PDF)

	Facilities Management (PDF)		Offshoring (PDF)

	Pay & Conditions within the UK call centre market (PDF)		Overseas Call Centres (PDF)

	Call Centre Return on Investment (PDF)		Boardroom challenge: your future in their hands (PDF)

	Beyond the High Street (PDF)

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